Welcome to Arabian Flower Tourism L.L.C. (“AFT Dubai”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or communicate with us.
By using our website or submitting your personal information, you agree to the practices described in this Privacy Policy.
1
Information We Collect
Depending on the services you request, we may collect:
Personal Information
Full Name
Nationality
Date of Birth
Passport Details
Emirates ID
Visa Information
Email Address
Phone Number
Residential Address
Travel Information
Destination
Travel Dates
Flight Preferences
Hotel Preferences
Travel History
Purpose of Travel
Financial Information
Bank Statements
Salary Certificates
Employment Documents
Supporting Financial Documents
Financial documents are only requested where required for visa applications. We do not store your debit or credit card details on our servers.
2
Documents You Upload
When applying for visa services, you may upload:
Passport Copies
Passport Photos
UAE Residence Visa
Emirates ID
Bank Statements
Employment Letters
NOC Letters
Travel Insurance
Hotel Reservations
Flight Reservations
As well as any additional supporting documents required by the relevant embassy or visa authority.
3
How We Use Your Information
Your information is used only for legitimate business purposes, including:
Visa consultation and document preparation
Flight bookings
Hotel reservations
Travel insurance arrangements
Customer support
Appointment scheduling
Responding to enquiries
Processing payments
Improving our services
Legal and regulatory compliance
4
Sharing Your Information
We only share your information when necessary. Your data may be shared with:
Embassies
Consulates
Visa Application Centres (VFS, BLS, TLS or other authorised providers)
Airlines
Hotels
Insurance Providers
Government Authorities
Trusted service providers assisting in delivering requested services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5
Data Security
We take reasonable technical and organisational measures to protect your information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Although we implement appropriate security measures, no online transmission or storage system can be guaranteed to be 100% secure.
6
Data Retention
We retain personal information only for as long as necessary to:
Complete the requested services
Meet legal obligations
Resolve disputes
Maintain business records where required
When no longer required, documents are securely deleted or destroyed where reasonably practicable.
7
Cookies
Our website may use cookies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Enhance user experience
You may disable cookies through your browser settings, although some website features may not function correctly.
8
Marketing Communications
If you choose to subscribe to our updates, we may send promotional offers or travel information.
You may unsubscribe at any time by contacting us or using the unsubscribe option provided.
9
Your Rights
Subject to applicable law, you may request to:
Access your personal information
Correct inaccurate information
Update your information
Request deletion where legally permissible
Withdraw consent where applicable
Certain information may need to be retained to comply with legal or regulatory obligations.
10
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
11
Children's Privacy
Our services are not intended for children acting independently.
Where travel arrangements involve minors, personal information is collected only through a parent or legal guardian.
12
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page with a revised Effective Date.
Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
13
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Arabian Flower Tourism L.L.C.
G01, Block B, Business Village — Clock Tower Roundabout, Port Saeed, Deira, Dubai, UAE
